SERMES and ISO 9001 certification: 2008

Quality is a control and management tool for implementing the strategic choices of SERMES, ensuring the development of activities, controlling costs and guaranteeing continuous adaptation to changes in the environment.

As part of our charter of Key Company Values and our commitments, each employee regardless of their position makes an active contribution to compliance with Quality requirements and helps our system develop to address the expectation of customers and the market.Our Quality approach places customers at the center of our concerns as a matter of course, and is aimed at making our organisation more consistent and more efficient.

That quality approach is supported by the continuous commitment to improvement and progress: innovation is the driver of our Quality Management System, and is an enabler for our ambition to always achieve greater customer satisfaction through the quality of the products and services we supply, and also to reinforce partnerships, encourage our employees and ultimately achieve an efficient and structured organisation that will make our services sustainable.